FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
For any query send us an e-mail with suitable subject-line on mail@advaitaashrama.org
We will send tracking details to you by email once the order is despatched.
Once the order is received, it will take 2-3 working days to process the order. After we despatch the order, it will take 4-10 days to deliver the package depending on the delivery service selected. Please find the delivery estimates of different services:
DTDC Courier (4-6 working days)
Delhivery Courier (3-5 working days)
India Post Register Parcel : (7-10 working days) after the despatch of the order
Kindly note that our despatch section remains closed on Sundays. national holidays, major hindu festivals, and second-half of Saturdays.
There might be a delay in shipment of the orders which are placed especially during those holidays.
Order placed after 16.30 IST, will be processed the next working day.
The shipping charges are computed based on
(i) Your choice of shipping carrier (Shiprocket Courier, Delhivery Courier, India Post Express, DTDC etc.)
(ii) Packing Costs
(iii) Combined Product weight
(iv) Location within India
Once you add the products to cart, shipping will be automatically computed and presented to you on the payment page.
If you’re unable to locate an item you ordered in your package, please send an email to mail@advaitaashrama.org within 2 days of receiving the order. We will correspond with you to resolve the issue.
The Ashrama, however, is not liable for any loss of items during transit.
If you received defective product from us, please send an email to mail@advaitaashrama.org
with a snap shot of the product and a close-up of the defect [2 photos in total] within 2 days of receiving the order.
Advaita Ashrama will contact you to resolve the issue. The Ashrama, however, is not liable for any damage caused during transit.
DTDC Courier (Pan-India)
Delhivery Courier (Pan-India)
Indian Post (Pan-India)
We may offer other alternatives shipping methods too from time to time. Please see all available options at check-out.
You can receive the package from the below address.
Advaita Ashrama
5 Dehi Entally Road,
Kolkata – 700014
West Bengal, India
Landmark: Deb Lane Bus Stop, C.I.T. Road
(near Bank of India branch)
Phone: (+91) 7439 6644 81, 760 30 67 067
Email: mail@advaitaashrama.org
Please note the working hours of our Book Stalls & Despatch section
(Monday—Friday)
8:30AM–12PM and 1:30PM-5:00PM
Saturday:
8:30AM–12:00PM
SUNDAY HOLIDAY
- You can select the items, and during checkout, you will be shown the options for physical store pickup along with courier options. Please select the physical store pickup options and proceed for the payment.
- Make your payment online.
- You will receive a confirmation email on successful order placement.
- You will receive a confirmation email when your items are ready for pickup.
- Once you receive the confirmation message, you can pick up your photos at
Advaita Ashrama Books showroom at Kolkata, West Bengal
There are no additional charges for this service. It is free.
We will notify you via email once your products are ready for pick up. Please show your order invoice (either hard copy or soft copy on your mobile) for collecting the package.
Yes. As a proof of your order, the order invoice needs to be brought, after the order verification you will receive the package.
After you receive your “Ready for pickup” email, you’ll need to bring the order invoice to collect your order. You will not be able to pick up your order at the store until you have received your “Ready for pickup” email.
You may cancel your order and place a new one to be shipped. Please note that order refund will not include the transaction charges by the Payment gateway. Alternatively you may send an email to mail@advaitaashrama.org requesting the change and you would be sent an estimate of the shipping cost with a payment link.
If you would like to cancel the order, drop us a message to mail@advaitaashrama.org within 12 hours of placing the order mentioning the reason(s) for your decision to cancel.
Refunds will not be considered once the order is packed or shipped. Any refund will exclude the payment gateway charges.
Once we refund the payment, it may take up to 5-10 business days for the credit to reflect in your account. Actual time taken for refund depends on your payment cycle with your bank.
