Buy Online and Pick up at Store

Where and when can I pick up my parcel?

You can receive the package from the below address.

Advaita Ashrama
5 Dehi Entally Road,
Kolkata – 700014
West Bengal, India
Landmark: Deb Lane Bus Stop, C.I.T. Road
(near Bank of India branch)
Phone: 91-033-2289 0898
Email: [email protected]

How do I place an order for Store Pick Up?
  1. You can select the items, and during checkout, you will be shown the options for physical store pickup along with courier options. Please select the physical store pickup options and proceed for the payment.
  2. Make your payment online.
  3. You will receive a confirmation email on successful order placement.
  4. You will receive a confirmation email when your items are ready for pickup.
  5. Once you receive the confirmation message, you can pick up your books at 

Advaita Ashrama Books showroom at Kolkata, West Bengal

How much does this service cost?

There are no additional charges for this service, on the contrary, it is absolutely free.

How do I know if my order is ready in the store for collection?

We will notify you via email once your products are ready for pick up. Please bring your order invoice either hard copy or soft copy on your mobile while collecting the package.

Can someone else collect the order on my behalf?

Yes. As a proof of your order, the order invoice needs to be brought, after the order verification you will receive the package.

How long will you hold my order?

We will hold your order up to 7 days from the date of pickup confirmation of your order. After 7 days, your order will be automatically cancelled and the amount will be refunded to your original mode of payment. We will send you an email once we have completed the refund process.

Can I cancel my order pickup?

Yes.  Just send an email to [email protected] asking for order cancellation. 

If you don’t pick your order up within the 7-day period, your order will be cancelled automatically.

What do I need to bring to the store to pick up my order?

After you receive your “Ready for pickup” email, you’ll need to bring that email to the store. You will not be able to pick up your order at the store until you have received your “Ready for pickup” email.

What if I already placed my order but now I want to get it shipped instead?

You will need to cancel your order and place a new one to be shipped. Same thing will be applicable if you placed an order to be shipped and now want to pick up instead.

Cancellation & Refund Policies

What shall I do if I receive a damaged or defective book?

Please send us the screenshot of the damaged or defective book within 7 days of delivery of the product. Once, we confirm with our publication department; we shall send you a new copy of the book. Our return or refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange.

What shall I do if I receive wrong Books?

Please send us the screenshot of the book. We shall send you the correct copy of the book at the earliest. We request you to send us back the wrong items and we shall bear the shipping costs.

How long will it take to get back my money?

Once we refund the payment, it may take up to 5-10 business days for the credit to reflect in your account. Actual time taken for refund depends on your payment cycle with your bank.

How can I cancel my order?

If you would like to cancel the order, drop us a message to [email protected] within one hour after placing the order. The money will be refunded to your account. Refunds will not be considered once the order is packed or shipped.

Domestic Shipping (within India)

What should I do if an item is missing from my order?

If you’re unable to locate an item in your package, please email to [email protected] clearly mentioning your order number.

What should I do if an item is defective?

If there’s a few pages missing from a book or a CD/DVD, that’s not working, please email to [email protected] and we will send you a replacement. If it’s a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again.

Do I get a tracking number?

Yes, you will be getting a tracking number for Professional Couriers and India post-Air Express. Once the order is despatched, you will be notified with the tracking update.

How long does it take to deliver the product?

Once the order is received, it will take 1-2 working days to process the order. After we despatch the order, it will take 4-7 days to deliver the package depending on the courier services. Please find the estimated date of delivery of the courier services.

Professional: 4-7 working days after the despatch of the order

India Post Air Express: 2-7 working days after the despatch of the order 

 

Kindly note that we are closed on Sunday and other national and Math holidays.

There might be a delay in shipment of the orders which are placed especially during those holidays.

Order placed after 16.30 IST, will be processed in the next working day.

How much do you charge for Domestic Shipping?

The shipping charges are computed based on 

   (i) Your choice of shipping carrier (Professional Courier, India Post Express)

   (ii) Combined Product weight 

   (iii) Location with India

 

Once you add the books to cart, shipping will be automatically computed and presented to you on the payment page.

What are shipping mode/carriers available in Domestic Shipping (within India)?

Professional Courier (All India) 

Indian Post  Express (All India) 

International Shipping

What should I do if an item is defective?

If there’s a few pages missing from a book or a CD/DVD, that’s not working, please email to [email protected] and we will send you a replacement. If it’s a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again.

What should I do if an item is missing from my order?

If you’re unable to locate an item in your package, please email to [email protected]

Do I get a tracking number?

Yes, you will be getting a tracking number for DTDC by email. 

Tracking Website: https://www.dtdc.in

Do I get a tracking number?

Yes, you will be getting a tracking number for DTDC by email. 

Tracking Website: https://www.dtdc.in

List of countries to which we have Shipping Service

Below are the list of countries to which we have Shipping Service:

AFGHANISTAN

FRENCH POLYNESIA

NEW CALEDONIA

ALBANIA

GABON

NEW ZEALAND

ALGERIA

GAMBIA

NICARAGUA

AMERICAN SAMOA

GEORGIA

NIGER

ANDORRA

GERMANY

NIGERIA

ANGOLA

GHANA

NL. ANTILLES

ANGUILLA

GIBRALTAR

NORWAY

ANTIGUA

GREECE

OMAN

ARGENTINA

GREENLAND

PAKISTAN

ARMENIA

GRENADA

PALAU

ARUBA

GUADELOUPE

PALESTINE AUTHORITY

AUSTRALIA

GUAM

PANAMA

AUSTRIA

GUATEMALA

PAPUA NEW GUINEA

AZERBAIJAN

GUINEA

PARAGUAY

BAHAMAS

GUYANA

PERU

BAHRAIN

HAITI

PHILIPPINES

BANGLADESH

HONDURAS

POLAND

BARBADOS

HONG KONG

PORTUGAL

BELARUS

HUNGARY

QATAR

BELGIUM

ICELAND

REUNION ISLAND

BELIZE

INDONESIA

ROMANIA

BENIN

IRAQ REPUBLIC

RUSSIA

BERMUDA

IRELAND

RWANDA

BHUTAN

ISRAEL

SAIPAN

BOLIVIA

ITALY

SAMOA

BOSNIA

IVORY COAST

SAUDI ARABIA

BOTSWANA

JAMAICA

SENEGAL

BRAZIL

JAPAN

SERBIA

BRITISH VIRGIN IS.

JORDAN

SEYCHELLES

BRUNEI

KAZAKHSTAN

SINGAPORE

BULGARIA

KENYA

SLOVAK REPUBLIC

BURKINA FASO

KIRIBATI

SLOVENIA

BURUNDI

KUWAIT

SOUTH AFRICA

CAMBODIA

KYRGYZSTAN

SOUTH KOREA

CAMEROON

LAOS

SPAIN

CANADA

LATVIA

SRI LANKA

CAPE VERDE

LEBANON

ST KITTS & NEVIS

CAYMAN ISLANDS

LESOTHO

ST. LUCIA

CENT AFR REP

LIBERIA

ST. VINCENT

CHAD

LIBYA

SURINAME

CHILE

LIECHTENSTEIN

SWAZILAND

CHINA

LITHUANIA

SWEDEN

COLOMBIA

LUXEMBOURG

SWITZERLAND

CONGO

MACAU

SYRIA

COOK ISLANDS

MACEDONIA

TAIWAN

COSTA RICA

MADAGASCAR

TANZANIA

CROATIA

MALAWI

THAILAND

CYPRUS

MALAYSIA

TOGO

CZECH REPUBLIC

MALDIVES

TONGA

DEMOCRATIC REPUBLIC OF C

MALI

TRINIDAD & TOBAG

DENMARK

MALTA

TUNISIA

DJIBOUTI

MARSHALL ISLANDS

TURKEY

DOMINICA

MARTINIQUE

TURKS & CAICOS I

DOMINICAN REPUBLIC

MAURITANIA

U.A.E.

EAST TIMOR

MAURITIUS

U.S.A

ECUADOR

MEXICO

UGANDA

EGYPT

MICRONESIA

UKRAINE

EL SALVADOR

MOLDOVA

UNITED KINGDOM

EQUATORIAL GUINEA

MONACO

URUGUAY

ERITREA

MONGOLIA

UZBEKISTAN

ESTONIA

MONTENEGRO

VANUATU

ETHIOPIA

MONTSERRAT

VATICAN CITY

FAROE ISLANDS

MOROCCO

VENEZUELA

FIJI

MOZAMBIQUE

VIETNAM

FINLAND

NAMIBIA

VIRGIN ISLANDS

FRANCE

NEPAL

WALLIS & FUTUNA

FRENCH GUIANA

NETHERLANDS

YEMEN

 

 

ZAMBIA

 

 

ZIMBABWE

How much do you charge for International Shipping?

The shipping charges are computed based on 

 (i) Your mode of shipping carrier (DTDC)
(ii) Combined Product weight 

(iii) Your Location (Country)

Once you add the books to cart, shipping will be automatically computed and presented to you on the payment page.