For any query send us an e-mail with suitable subject-line on  [email protected]

Buy Online and Pick up at Store

Where and when can I pick up my parcel?

You can receive the package from the below address.

Advaita Ashrama
5 Dehi Entally Road,
Kolkata – 700014
West Bengal, India
Landmark: Deb Lane Bus Stop, C.I.T. Road
(near Bank of India branch)
Phone: (+91) 760 306 7067​
Email: [email protected]

 

Please note the working hours of our Book Stalls & Despatch section

(Monday—Friday)
8:30AM–12PM and 1:30PM-4:30PM
Saturday:
8:30AM–12:00PM
SUNDAY HOLIDAY

How do I place an order for Store Pick Up?
  1. You can select the items, and during checkout, you will be shown the options for physical store pickup along with courier options. Please select the physical store pickup options and proceed for the payment.
  2. Make your payment online.
  3. You will receive a confirmation email on successful order placement.
  4. You will receive a confirmation email when your items are ready for pickup.
  5. Once you receive the confirmation message, you can pick up your books at 

Advaita Ashrama Books showroom at Kolkata, West Bengal

How much does this service cost?

There are no additional charges for this service, on the contrary, it is absolutely free.

How do I know if my order is ready in the store for collection?

We will notify you via email once your products are ready for pick up. Please bring your order invoice either hard copy or soft copy on your mobile while collecting the package.

Can someone else collect the order on my behalf?

Yes. As a proof of your order, the order invoice needs to be brought, after the order verification you will receive the package.

What do I need to bring to the store to pick up my order?

After you receive your “Ready for pickup” email, you’ll need to bring that email to the store. You will not be able to pick up your order at the store until you have received your “Ready for pickup” email.

What if I already placed my order but now I want to get it shipped instead?

You will need to cancel your order and place a new one to be shipped. Same thing will be applicable if you placed an order to be shipped and now want to pick up instead.

Cancellation & Refund Policies

What shall I do if I receive a damaged or defective book?

Please send us the screenshot of the damaged or defective book within 7 days of delivery of the product. Once, we confirm with our publication department; we shall send you a new copy of the book. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can not offer you exchange.

What shall I do if I receive wrong Books?

Please send us the screenshot of the book. We shall send you the correct copy of the book at the earliest. We request you to send us back the wrong items and we shall bear the shipping costs.

How long will it take to get back my money?

Once we refund the payment, it may take up to 5-10 business days for the credit to reflect in your account. Actual time taken for refund depends on your payment cycle with your bank.

How can I cancel my order?

If you would like to cancel the order, drop us a message to [email protected] within one hour after placing the order. The money will be refunded to your account. Refunds will not be considered once the order is packed or shipped.

Domestic Shipping (within India)

What should I do if an item is defective?

If there’s a few pages missing from a book or a CD/DVD, that’s not working, please email to [email protected] and we will send you a replacement. If it’s a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again.

Do I get a tracking number?

We will send tracking details to you once the order is despatched.

How long does it take to deliver the product?

Once the order is received, it will take 2-3 working days to process the order. After we despatch the order, it will take 4-7 days to deliver the package depending on the courier services. Please find the estimated date of delivery of the courier services.

Professional: 4-7 working days after the despatch of the order

India Post Register Parcel : 7-10 working days after the despatch of the order 

 

Kindly note that our despatch section remains close on Saturday ( after 12.00 noon ), Sunday and other national and Math holidays.

There might be a delay in shipment of the orders which are placed especially during those holidays.

Order placed after 16.30 IST, will be processed in the next working day.

How much do you charge for Domestic Shipping?

The shipping charges are computed based on 

   (i) Your choice of shipping carrier (Professional Courier, India Post Express)

   (ii) Combined Product weight 

   (iii) Location within India

Once you add the books to cart, shipping will be automatically computed and presented to you on the payment page.

What are shipping mode/carriers available in Domestic Shipping (within India)?

Professional Courier (All India) 

Indian Post (All India) 

International Shipping

What should I do if an item is defective?

If there’s a few pages missing from a book or a CD/DVD, that’s not working, please email to [email protected] and we will send you a replacement. If it’s a damaged item during shipping, we will need some form of proof that the item (a picture/photo of that item) is defective and we can ship the product again.

What should I do if an item is missing from my order?

If you’re unable to locate an item in your package, please email to [email protected]

Do I get a tracking number?

Yes, you will be getting a tracking number as soon as the order has been dispatched from Ashrama

Tracking Website: DTDC, FedEx & India Post

List of countries to which we have Shipping Service

We are currently ship to all the countries. If you can’t find your country at checkout then please mail us at [email protected] we will send you the code.

How much do you charge for International Shipping?

The shipping charges are computed based on 

 (i) Your mode of shipping carrier (DTDC, FedEx, India Post)
(ii) Combined Product weight 

(iii) Your Location (Country)

Once you add the books to cart, shipping will be automatically computed and presented to you on the payment page.